Having trouble with this product? Let us help! Our Customer Care team would be happy to help you solve any issues or answer any questions you have. We're committed to finding the right barking solution for you and your dog.Close
The bark control collar effectively and humanely stops most barking when it is worn by a dog. It should only be worn whenever you don't want your dog to bark. Your dog's reaction to the collar in terms of their barking will depend on your usage of the collar and the temperament of your dog. A bark collar helps you communicate to your dog when it is okay to bark and when it is not. Some dogs will be trained quickly and as a result may not need to wear the collar long term. Other dogs associate not barking with the collar and will only control their barking when they have the collar on.Close
If all of your dogs bark, an ultrasonic device can be heard by all dogs and will deter barking for all of them. If some of your dogs bark and others don’t, a collar with spray stimulation, static stimulation, or vibration stimulation will only correct the problem barkers.Close
No. The spray is very fine and simple creates mist in the region of the nose/muzzle. The action of gentle burst of spray interrupts a dog's barking and distracts them from the focus of their bark.Close
For collars with static stimulation:
For collars with spray stimulation:
If your bark collar isn't activating or spraying when your dog barks, there may be a few contributing factors related to the actual collar. Check to see if:
If the spray is leaking around fill-up valve, hold the can upright and press firmly to create a good seal while filling. Also, check to make sure the black rubber washer is still in place. If the spray is leaking from the seams of the casing of the collar, please contact our Customer Care Centre.Close
If your spray collar has been functioning and suddenly stopped working, check the following:
If you try each of these items and they all check out, you may have a more complex issue with your collar. Contact our Customer Care Centre for more troubleshooting help.Close
Only PetSafe® bark control collars with our patented Perfect Bark™ dual detection technology will not be set off by another dog's bark. These collars hear and feel the bark of the dog wearing the collar so that it is only activated by the bark from the dog wearing the collar. The unit contains a microphone that hears the bark and vibration detection that feels the vocal cords when the bark is made. If the collar doesn't experience both of these sensations at the same time, the collar won't issue a stimulation. So multiple dogs can each wear bark collars and you don't have to worry about your dog getting corrected unnecessarily. Available on selected products.Close
Monday to Friday
10:00 - 19:00
Need help with your product?
Customer service is at the heart of everything we do. We’re committed to giving you expert advice to ensure you always receive the very best.
You're browsing our international site. Would you like to visit our US site?